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DELL, THE COMPUTER FROM HELL (con't.)
If you do a lot of writing and spend hours in front of a computer every day and week, it is an important part of your life. It is like a car to a traveling salesman; he depends upon it. It either helps him or defeats him.

But there is a big difference between them; one is very simple to learn how to use it and to make it function. The other can be quite complicated. You take a car to a mechanic, for anything other than turning the key in the ignition and driving it. You're expected to learn a lot more in order to use the computer and you are also expected to perform some basic things to readjust it when it fails you, and even some very complicated operations to get it up and running again. I've heard of some people spending hours calling back and forth to Tech Support, frustrated beyond belief, until they can begin using it again.

That's why I say that when there is an inherent fault, the manufacturer has a serious obligation, and he should be the one to fix it, costly though it may be. We buyers are not obligated to accept the dictums of DELL and its executives. We did not agree to buy a faulty system. I claim that: DELL 4100 + ME is a faulty system, always has been, and should have been replaced FREE OF CHARGE. It is unstable. It contains too many errors for the average user to cope with without professional help, and that is unacceptable.